It was not even so much what she said, but how rude she was when she said it. They HAD rooms (the manager gave me my choice of smoking rooms), but they had not cleared the cancellation list yet and they told him he was going to have to wait. A friend was with me who needed a room but did not have a reservation. No apologies either from the front-desk manager either.

I think they get a lot of smokers at this casino/hotel. My reservation and platinum profile is for non-smoking and all they had was smoking. It is actually owned by some casino/resort company called Park Place. I put the quotes around 'Sheraton' because it is unlike any other Sheraton property I have been in. It's really not that bad of a drive and traffic was light. It is a 28 mile drive down US62 south from Memphis. There are no Starwood properties in Memphis - this was the closest that indicated.

My saving grace was staying out of the room as much as possible, get a shower and a few hours of sleep.I stayed at the 'Sheraton' in Tunica, MS two weeks ago on a Thursday night. The valet service provided great service. Customer service is not a priority with the front desk. Upon checkout, the bill was screwed up and they charged me an additional $2 per day for the internet. I asked her why and what i needed to say she said tell them your internet does not work. I told the front desk clerk that the internet did not work (even though I'm paying for it through the resort fee of $16 per day). The water pressure in the bathroom shower and commode was almost nonexistent. The room was dirty, smelling of oldness, The walls were not clean, no bedspreads, carpet was nasty. It became clear after pulling up to the hotel that they were doing their best to make room for the people on the 2 tour buses. I was told that they would accomodate me with two beds but never answering my question as to why I had to move. I was traveling with girlfriends and needed more than 1 bed. I told them I had never stayed at Roadhouse and thought they only had King (1 bed rooms). Received a call from hotel 10 minutes before I arrived asking (or better telling me that they were moving me from the Horseshoe to Roadhouse.

I booked for the Southern Heritage weekend months in advance at the Horseshoe.

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